Refund policy

Returns & Refunds

At SMILENDLSEEP, your satisfaction comes first. This page explains both your statutory right of withdrawal and our voluntary satisfaction guarantee. These terms apply in addition to your statutory consumer rights and do not limit them in any way.

1. Statutory Right of Withdrawal (30 days)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the last item of goods.

To exercise your right of withdrawal, you must inform us

SMILENDLSEEP – Email: info@smilendsleep.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. This excludes any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Note on the exclusion of the right of withdrawal for sealed products: The right of withdrawal expires for contracts for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery. This exclusion potentially applies to food supplements such as our products. Be sure to have your lawyer review this point for your specific packaging, as it significantly affects how returns are handled in practice.

2. Voluntary 90-Day Satisfaction Guarantee

In addition to your statutory right of withdrawal, we offer a voluntary 90-day satisfaction guarantee on your first purchase of a SMILENDLSEEP product.

If you are not satisfied with your first purchase, contact us within 90 days of delivery at info@smilendsleep.com and we will refund the full purchase price.

Important information:

  • Applies only to the first purchase of a product per customer
  • Shipping costs are not refundable
  • If you choose an exchange, the 90-day guarantee no longer applies to that product
  • Applies only to purchases made directly via naturhaar.store

3. Refunds for Subscriptions and Repeat Orders

Recurring subscription deliveries and repeat orders (after the first purchase) are not covered by the 90-day satisfaction guarantee. A refund is possible if:

  • The request is made within 30 days of delivery
  • The product is unopened
  • Prior return authorisation has been obtained from us
  • In this case, the return shipping costs are borne by the customer

You can cancel a subscription at any time via your customer account or by emailing info@smilendsleep.com. To avoid the next charge, please cancel at least 24 hours before your next billing date.

4. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery at info@smilendsleep.com with a photo or video of the issue. A return is usually not necessary: we will send you a free replacement or issue a refund.

5. Lost or Undelivered Parcels

If tracking does not show delivery and the parcel appears to be lost, please contact us. After a reasonable investigation, we will arrange a replacement shipment or a refund.

If the delivery address you provided at checkout was incorrect or incomplete, we cannot guarantee a free replacement or refund.

6. How to Return an Item

To start a return:

  • Email us at info@smilendsleep.com with your order number and the reason for the return
  • We will send you the return instructions
  • Products returned without prior authorisation may be refused

8. Contact

For any questions about returns, refunds or your order, you can reach us at:

– Email: info@smilendsleep.com